Toll-free number

Principle: It is a free telephone number for employees which is provided by the company with an appropriate communication. The partnership commitment can be:

• punctual in the case of a crisis definable in time
• annual in the case of crises in time of social plan type or related to recurring stress events.

It is the direct communication tool between the managers of the company, the associates who listen, and the victims involved.

What an employee can expect from a phone conversation in the context of violence and aggression phenomena at work:

1. Get out of the loneliness and guilt generated by the situation.
2. Name the suffering and evacuate the event
3. Take a step back with regards to the event lived. Find meaning.
4. Clarify one's thoughts - Think about the stress and dangerous situation.
5. Reflect on the organization of work and on one's personal organization.
6. Find the issues - faced with a possible psychological complication.
7. A mediation towards help centers.
8. Someone listening to your personal problems

A coaching from the managerial team is linked to the follow-up of these confidential calls, and the managerial team is aware of the actions of psychologists and psychotherapists.